Terms of Service
Overview
Welcome to Keenharm™.
This website is operated by Lil pals pet world. Throughout this site, the terms “we,” “us,” and “our” refer to Keenharm™ and Lil pals pet world. By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by the following Terms of Service.
Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue use of our website and services.
Section 1 — Website Use and Eligibility
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order or creating an account. You are responsible for keeping your account login details secure and for all activity that occurs under your account.
You may not use our website for any illegal, harmful, fraudulent, or unauthorized purpose.
Section 2 — Products and Descriptions
Keenharm™ offers pet products designed for everyday comfort, care, travel, and home living.
We make reasonable efforts to display product details, colors, sizes, materials, and images as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, manufacturing updates, or photography differences.
We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without prior notice.
Section 3 — Orders and Acceptance
When you place an order through our website, you are submitting an offer to purchase the selected products.
We reserve the right to accept, reject, cancel, or limit any order at our discretion. Reasons may include, but are not limited to:
- Product availability issues
- Suspected fraud or unauthorized activity
- Incorrect pricing or product information
- Payment processing problems
- Shipping restrictions
Your order is considered accepted only after payment has been successfully processed and an order confirmation has been issued.
Section 4 — Pricing and Payment
All prices are listed in United States Dollars (USD) unless otherwise stated.
Prices, promotions, discounts, and product availability may change without notice. The price charged for an order will be the price shown at checkout when the order is placed.
You agree to provide accurate billing, shipping, and payment information. You also confirm that you are authorized to use the selected payment method.
We are not responsible for additional fees charged by your bank, card issuer, payment provider, or customs authority.
Section 5 — Shipping and Delivery
Shipping and delivery are handled according to our Shipping Policy.
Delivery times shown on our website are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, weather conditions, holidays, incorrect shipping information, or circumstances beyond our control.
Once an order is handed over to the shipping carrier, responsibility for transit is transferred to the carrier and customer, subject to applicable law.
Section 6 — Returns and Refunds
Returns, refunds, and replacements are handled according to our Return & Refund Policy.
To request a return or report an issue with your order, please contact us at:
Email: service@keenharm.com
Items returned without prior authorization may not be accepted.
Section 7 — Intellectual Property
All content on this website, including brand names, logos, product names, images, graphics, text, design elements, icons, and website layout, belongs to Keenharm™, Lil pals pet world, or our licensors.
You may not copy, reproduce, modify, distribute, sell, display, or use any website content for commercial purposes without our prior written permission.
The Keenharm™ name, logo, product names, and related branding may not be used without authorization.
Section 8 — Third-Party Services and Links
Our website may include tools, payment systems, applications, links, or services provided by third parties.
We are not responsible for third-party websites, platforms, content, policies, or services. If you choose to access third-party links or services, you do so at your own risk.
Please review the terms and privacy policies of any third-party websites before using them.
Section 9 — Shopify Platform
Our store may be powered by Shopify or related ecommerce service providers that help us operate our website, process orders, and provide online shopping services.
Purchases made on our website are transactions between you and Keenharm™ / Lil pals pet world. Shopify and other service providers are not responsible for product quality, fulfillment, customer service, returns, or disputes related to purchases from our store.
Section 10 — Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected, processed, and shared as described in our Privacy Policy, including with service providers necessary for payment processing, order fulfillment, shipping, analytics, and website operation.
Section 11 — Customer Feedback and Reviews
If you submit reviews, photos, comments, suggestions, ideas, or other feedback to us, you grant Keenharm™ permission to use, reproduce, edit, publish, translate, and display such content for business, marketing, product improvement, and promotional purposes.
You confirm that your submitted content does not violate the rights of others and does not contain unlawful, offensive, misleading, or harmful material.
We reserve the right to remove or edit customer-submitted content at our discretion.
Section 12 — Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, pricing mistakes, product description inaccuracies, shipping estimate errors, or availability omissions.
We reserve the right to correct errors, update information, cancel orders, or modify content at any time without prior notice, including after an order has been submitted.
Section 13 — Prohibited Activities
You agree not to use our website or services to:
- Violate any law or regulation
- Infringe upon intellectual property rights
- Submit false or misleading information
- Upload viruses, malware, or harmful code
- Attempt to access restricted systems
- Scrape, copy, or misuse website content
- Harass, abuse, threaten, or harm others
- Engage in fraud, spam, phishing, or deceptive activity
- Interfere with website security or operation
We reserve the right to suspend or terminate access to our website if we believe these terms have been violated.
Section 14 — Disclaimer of Warranties
Our website, services, and products are provided on an “as available” and “as is” basis unless otherwise stated.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.
To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
Section 15 — Limitation of Liability
To the maximum extent permitted by law, Keenharm™, Lil pals pet world, and our employees, partners, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or economic damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, data loss, service interruptions, replacement costs, or damages related to product use, website access, shipping delays, or third-party services.
Section 16 — Indemnification
You agree to defend, indemnify, and hold harmless Keenharm™, Lil pals pet world, and our affiliates, employees, partners, service providers, and suppliers from any claims, damages, losses, liabilities, costs, or expenses resulting from:
- Your violation of these Terms
- Your misuse of our website or services
- Your violation of applicable laws
- Your infringement of third-party rights
- Any content or information you submit to us
Section 17 — Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in harmful, fraudulent, or unlawful conduct.
Any obligations or liabilities incurred before termination will remain enforceable.
Section 18 — Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that portion will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and effective.
Section 19 — Entire Agreement
These Terms of Service, together with any policies posted on our website, represent the complete agreement between you and Keenharm™ regarding your use of our website and services.
Failure by us to enforce any part of these Terms does not waive our right to enforce it later.
Section 20 — Changes to These Terms
We may update or revise these Terms of Service at any time by posting the updated version on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
We encourage you to review this page periodically.
Section 21 — Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws of the United States and the State of California, without regard to conflict of law principles.