Last Updated: June 2026

At Keenharm™, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, subscribe to our communications, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a safe and efficient shopping experience, we may collect certain information from our customers.

Information You Provide Directly

When you interact with our website, you may voluntarily provide information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number
• Payment details
• Customer service inquiries
• Account login information (if applicable)

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website activity and browsing behavior
• Referral sources
• Cookie and analytics data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Processing

• Process transactions
• Verify purchases
• Arrange shipping and delivery
• Provide order confirmations and tracking updates

Customer Support

• Respond to inquiries
• Resolve issues and disputes
• Provide after-sales assistance

Website Improvement

• Analyze website usage
• Improve navigation and functionality
• Enhance product offerings and customer experience

Marketing Communications

With your consent, we may send:

• Product announcements
• Promotions and special offers
• Brand updates
• Newsletters

You may unsubscribe from marketing communications at any time.

Fraud Prevention & Security

We may use information to:

• Detect suspicious activity
• Prevent fraud
• Protect our customers and business operations

3. Payment Security

Your payment security is extremely important to us.

All payment transactions are processed through secure third-party payment providers that utilize industry-standard encryption technologies.

Important

• Keenharm™ does not store complete credit card information on its servers.
• Sensitive payment data is transmitted using secure encrypted connections.
• Payment processing is handled by authorized payment service providers.

4. Information Sharing

We do not sell your personal information to third parties.

However, information may be shared with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Order fulfillment partners
• Customer service providers
• Website hosting and analytics providers

These partners are only permitted to use information as required to perform their services.

5. Cookies & Tracking Technologies

Like many online retailers, we use cookies and similar technologies to improve website functionality.

Cookies help us:

🍪 Remember shopping cart contents

🍪 Save user preferences

🍪 Analyze website performance

🍪 Improve customer experience

🍪 Measure advertising effectiveness

Some third-party services may also place cookies on your device for analytics or advertising purposes.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Advertising & Analytics Services

We may use third-party tools and advertising platforms to better understand customer behavior and improve marketing performance.

These services may include:

• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• Shopify Analytics
• Other marketing and analytics providers

These providers may collect information through cookies, pixels, and similar technologies in accordance with their own privacy policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

✔ Access to your personal information

✔ Correction of inaccurate information

✔ Deletion of eligible personal information

✔ Restriction of certain data processing activities

✔ Opting out of marketing communications

To exercise these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites.

These external websites operate independently and maintain their own privacy practices.

Keenharm™ is not responsible for the privacy policies, content, or security practices of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

9. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13, we will take reasonable steps to remove such information promptly.

10. Data Security Measures

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Misuse
• Disclosure
• Alteration
• Loss or destruction

While no online system can guarantee absolute security, we continually work to protect customer information using accepted industry practices.

11. Policy Updates

We may periodically update this Privacy Policy to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page along with the revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Thank you for trusting Keenharm™.

We are committed to protecting your privacy while providing a safe, reliable, and enjoyable shopping experience for you and your pets.