Shipping Policy

Last Updated: June 2026

At Keenharm™, we understand that when you order something for your pet, you want it delivered safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Our Approach to Fulfillment

Keenharm™ is committed to providing quality pet products while maintaining an efficient and responsible fulfillment process.

To better serve customers across different regions, our products may ship from various fulfillment centers and trusted distribution partners. This approach helps us:

• Offer a wider selection of pet essentials
• Maintain competitive pricing
• Reduce unnecessary storage waste
• Improve product availability throughout the year

Our goal is to ensure that every order is carefully prepared and delivered with reliability and care.

1. Order Processing & Shipping Fees

Order Processing Time

After an order is placed, our team requires time to verify, prepare, inspect, and package the items.

Standard Processing Time:
2–4 Business Days

Busy Seasons & Promotional Events:
Processing may take up to 5 Business Days during holidays, major sales events, or periods of high demand.

Shipping Fee

We currently offer:

Flat Rate Shipping: $5.99 per order

Shipping fees remain the same regardless of the number of items purchased.

2. Estimated Delivery Times

Delivery times vary depending on destination and carrier availability.

Please note that delivery estimates are provided for reference only and are not guaranteed.

Unexpected weather conditions, carrier delays, customs inspections, or peak shipping periods may occasionally extend transit times.

3. Tracking Your Order

Once your package has been dispatched, you will receive a shipping confirmation email containing tracking information.

Important Tracking Notes

• Tracking details may take 1–3 business days to update after shipment.
• Carrier scans are not always immediate.
• Temporary pauses in tracking updates do not necessarily indicate a lost package.

We appreciate your patience while your shipment moves through the carrier network.

4. International Orders, Duties & Taxes

For orders shipped outside the United States, customs regulations vary by country.

Customers may be responsible for:

• Import duties
• Customs processing fees
• Local taxes or VAT charges

These charges are determined by your local customs authority and are not controlled by Keenharm™.

We are not responsible for delays resulting from customs clearance procedures.

5. Changes or Cancellations

We begin preparing orders shortly after they are submitted.

If you need to:

• Update your shipping address
• Correct order information
• Request an order cancellation

Please contact us within 12 hours of placing your order.

Contact Information

Email: service@keenharm.com

Once an order has entered fulfillment or shipment processing, we may no longer be able to modify or cancel it.

6. Damaged, Lost, or Missing Packages

Customer satisfaction is extremely important to us.

Damaged Deliveries

If your package arrives damaged:

1. Take clear photos of the damaged item and packaging.
2. Contact us within 72 hours of delivery.
3. Our team will review the claim and arrange an appropriate resolution.

Lost Packages

If the shipping carrier confirms that a package has been lost during transit, we will work with you to provide a replacement whenever applicable.

Additional verification may be required before replacement approval.

7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at checkout.

Keenharm™ cannot be held responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to inaccurate recipient information
• Additional shipping charges resulting from address corrections

Please carefully review your order details before completing your purchase.